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After we receive confirmation of your order (which
usually takes 24 hours), we will send you a pre-addressed collection kit
containing a vial and/or a hair collection card, a complete set of instructions
& a selection/confirmation form for each pendant ordered. Upon receipt of the
kit:
When we receive the kit back from you:
-
We will contact you when we receive your kit to let you know
that it arrived safely at this end and stay in touch with you throughout the
entire process.
-
Linda will design your Memory Pendant® cremation keepsake according to your specifications.
- We will e-mail you as soon as your pendant is completed and ready to be
sent to you.
- Allow at least 2 to 5 weeks for us to send
your finished Memory Pendant® & any unused ashes
and/or hair samples back to you
however we will try to complete the process sooner if possible.
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Our Standard free shipping for the continental USA, Alaska and
Hawaii:
-
Our Memory Pendants®
collection kit
is sent free of charge by USPS First Class Mail. Delivery time is approximately
2 to 4
days.
-
The customer is responsible for shipping charges to send the
collection kit back to us.
-
The finished pendant and any unused ash or hair is sent to you
free of charge by USPS Priority Mail with delivery confirmation plus any
insurance if needed.
-
If a faster delivery method is required, please see our
shipping options page.
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Our shipping policy for Canada:
-
Our collection kit is shipped free of charge to Canada via USPS
First Class International Mail. Delivery time varies but could take 2 weeks to
20 days.
-
Shipping charges for the return of the kit to us and for the
shipment of the finished memorial are the responsibility of the customer. Please
go to our
shipping options page for more details.
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Shipping policy for all European countries:
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International customers are responsible for all shipping charges
required in sending the collection kit, the return of the collection kit and all
required fees to send the finished Memory Pendant memorial back to the customer.
-
All shipping charges must be paid for in advance. Please go to our
shipping options page for fees.
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Each pendant is designed, hand cut, assembled, fired in a kiln & inspected by the artist to insure that every
Memory Pendant® cremation keepsake is truly a one-of-a-kind, unique gift that will last a lifetime. If you have any problems with
the ordering process or if you
have any concerns or questions regarding Memory Pendants®, please feel
free to contact us at any time as we want this to
be a
warm and comforting experience for you.
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