As soon as your order is processed, we will send you a pre-addressed collection kit containing a vial and/or a hair collection card, a selection / confirmation form for each pendant ordered and a complete set of instructions giving information on how to confirm or change your choice of colors & styles, how much ash or hair Linda needs & how to send the kit to us. As soon as we receive the kit back from you, Linda will hand make your pendant to the specifications shown on the selection form. Please allow at least 2 to 5 weeks for us to send the finished pendant & any unused cremains and/or lock of hair back to you however we will try to complete the process sooner if possible.

If it is alright with you & if you feel comfortable doing so, Linda would appreciate a copy of a photo or other information about the person or pet being memorized either sent back with the collection kit or e-mailed to us as it gives her more of a sense of the life being commemorated as she works on the pieces.

We sincerely strive to make this emotional decision a warm and comforting experience for you suggest that you contact us if you have any questions regarding our ordering process or need other assistance as Linda approaches this in a very personal manner and is committed to helping you feel confident and satisfied with your final choice. We would appreciate it very much if you could include your telephone number in the e-mail in case the e-mail servers are down & we have to reach you by phone.

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