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Frequently Asked Questions |
 
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1. Do you ship to all countries? 2. What is the shipping cost? 3. Can a Memory Pendants be used on a bracelet? 4. Can I carry a Memory Pendants in my pocket? 5. How do I know that you use the ashes that I send you? 6. How much ash is actually used in a Memory Pendants? 7. How long has Linda been an artist? 8. Do you guarantee Memory Pendants? 9. Do I get a discount if I order more pendants? 10. How do I care for my Sterling silver Memory Pendants? 11. What forms of payment do you accept? 12. There are other companies that advertise Memory Pendants. How do I know that I am getting the original product? 13. Can your silver pendants be engraved and do you do the engraving? 14. Do you have a catalog? 15. How are Memory Pendants filled and do I have to do it myself? 16. What is a "collection kit"? 17. Do you do any wholesaling? 18. What are the postal requirements for sending cremation ash through the United States mail system? 19. How long does it take to receive my Memory Pendant memorial? 1. Do you ship to all countries? We ship to all countries that allow jewelry to be imported through their customs. Please contact us before ordering to see if there are any restrictions that apply to your country. Singapore is one country that does not allow jewelry imports. Australia, New Zealand, Canada & England do not have any restrictions on our jewelry. It is suggested that you check with the customs department in your country to see if there are any restrictions on jewelry bring imported into your country, if there are no restrictions, please contact us with your findings so that we can proceed with your order. We now have a Memory Pendant Worry Stone that is not considered jewelry by our customs department and should have no problem in being shipped to those countries that have jewelry restrictions. Please be advised that most countries have imposed a VAT (value added tax) on the value of goods being imported into their country. It is advisable to check and see how much this tax will add to your cost.Back to top The collection kit is sent to you by USPO First Class Mail and your finished memorial is sent by Priority Mail. All shipping charges needed to send the collection kit to you, back to us and the finished memorial to the customer are paid for by us in the continental United States including Alaska and Hawaii we also pay for any normal tracking fees & insurance fees when needed. We also allow free postage to send the collection kit to Canada, however the delivery time could be as long as 20 days. It is the customer's responsibility to furnish the proper amount of postage when sending the collection kit back to us. If you require faster delivery, please check our shipping page. All postage for International orders are the responsibility of the customer. Back to top
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4. Can I carry a Memory Pendants in my pocket? A Memory Pendants memorial can be carried in a pocket or used as a "worry stone" but we do not recommend carrying it with keys or other items that could scratch the glass. We have added a Memory Pendants Worry Stone & a velvet carrying pouch to our memorials for those that do not or can not wear jewelry.Back to top 5. How do I know that you use the ashes that I send you? Linda is an Internationally acclaimed oil painter and published cartoonist with an over 30 year established reputation for quality art work. She established L. Huffman Studios in 1993 with the thought in mind of applying the same honest ethics to her dichroic glass jewelry that she had with her oil paintings and cartooning. We have spent the last several years (since 2003) establishing the credibility of Memory Pendants on the Internet. One dishonest or unreasonable action would destroy all that we have worked for and achieved, and we have no intention of doing that. We take great pains to insure our customers that the ash & hair we put in their pendants is, without question, the ash & hair of their loved one that was sent to us. The responsibility of creating such a sacred keepsake is not taken lightly. We are totally committed to our goal. Please see our About us page for more information. Back to top
6. How much ash is actually used in a Memory Pendants? Linda only needs a very, very small amount of ash for each pendant, enough to cover approximately a 3/32" x 3/32" square, too much ash tends to create a somewhat "muddy" look in the glass and is not acceptable to our standards. Since the ash is not uniform in consistency, we request that you add at least a 1/4 of a teaspoon of ash to the vial when you send it back to us. The remaining ash will be returned to you along with the finished memorial.Back to top
7. How long has Linda been an artist? Linda has been a professional artist since 1969 with over thirty years spent as an Internationally recognized and acclaimed oil painter and several years as a published cartoonist. If you wish more information on her career, please check out her full biography here.Back to top
8. Do you guarantee Memory Pendants? All of Linda's art work & creations have a lifetime satisfaction guarantee and have a lifetime guarantee against breakage due to workmanship. We can not replace any item that has been misused or abused by the customer. Please refer to our About us page for more information.Back to top
9. Do I get a discount if I order more pendants? Yes, we do have group discounts. Please contact us for the discount percentages and a special code to add when you check out.Back to top
10. How do I care for my Sterling silver Memory Pendants? It’s important to take proper care of the special pendants. Take care to protect your Memory Pendant from coming in contact with abrasive materials. The pendants themselves are very durable and any chance of breakage is extremely rare however, the glass can scratch. Carefully removing dirt and oils with a soft jewelry cloth is recommended to preserve the surface. It is also recommend to have a jeweler professionally clean your silver Memory Pendant or use a soft jewelry cloth when necessary. Proper cleaning and maintenance will preserve it’s beautiful finish. This information applies to both the cremation Memory Pendants and the keepsake Memory Pendants. We include a small information form with each silver pendant.Back to top
11. What forms of payment do you accept? We accept Master Card, Visa, Discover Card, Diners Club International, Union Pay, JCB Card, BC Bank Card and checks through our secure shopping cart and over the telephone. We also give you the option of going through PayPal or Google Checkout where we accept Master Charge, Visa, Discover Card, American Express & E-Checks. We do have a mail in order form for the remittance of a check or money order and our shopping cart will also allow you the privilege of paying by a personal check and further arrangements can be made to enclose an invoice in your kit or you can send us a check or money order when you return the kit to us.Back to top
12. There are other companies that advertise Memory Pendants. How do I know that I am getting the original product? Check for Memory Pendants® with the L. Huffman Studios logo. Linda established Memory Pendants in Nov. 2003, researched the name, added Memory Pendants to www.huffmanstudios.com in Dec., 2003, established the Memory Pendants web site in early 2004 and trademarked the Memory Pendants name in August, 2007. All other companies that advertise Memory Pendants are doing so in direct infringement of our trademark rights and are trying to do business using our established and highly respected name. If you are unsure, ask them if your Memory Pendants is made by Linda Huffman or L. Huffman Studios.Back to top
13. Can your silver pendants be engraved and do you do the engraving? Yes, the silver pendants can be engraved, however since we do not have the equipment nor the experience, we have elected to not engrave our pendants. You can take your silver pendant to a trophy shop or jeweler who has the resources to do the engraving to your satisfaction. Linda does stamp her name on the back of every silver pendant and has recently re-positioned her stamp to allow extra room for engraving.Back to top Yes, we do have an online pdf catalog that you are welcome to copy however, we do not have a printed catalog that we send out. Please contact us for a the online catalog information. Back to top
15. How are Memory Pendants filled and do I have to do it myself? The jewelry is created and designed by Linda Huffman, professional artist. She specially designs the pendant with a small amount of cremains fused directly between the layers of glass or a lock of hair encased and viewed through a viewing area in the back of the pendant. This process eliminates the need for you to be faced with the aspect of handling the filling of the pendant yourself and helps ensure that that moisture and other contaminants do not enter the jewelry and that your loved one's ashes are safely sealed and protected from loss since normal cremation/urn jewelry could come unscrewed or uncorked and open accidentally.Back to top
16. What is a "collection kit"? Our "collection kit", which we send to you, consists of a selection form and a small anti-magnetic vial which is needed in order for us to obtain a small amount of cremains for your memorial pendant. You will have to handle placing a small amount of cremains in the vial, however if this is something that you are uneasy about doing or are unsure of, just call your local funeral home or crematorium and they will be able to assist you with the vial.Back to top
17. Do you do any wholesaling? We work with several Funeral Homes, Crematoriums, Pet Crematoriums and Scattering companies in the distribution of Memory Pendants. If you belong to or own one of the aforementioned business, please contact Chuck Huffman at 425-252-2742 or use our contact form for further information.Back to top
18. What are the postal requirements for sending cremation ash through the United States mail system? Postal regulations exist only for the transportation of human cremains, and as such, apply when mailing the entirety of a cremated human body. There are no specific regulations regarding the transportation of a small amount of human cremated remains. Currently there are no written regulations regarding the shipment of animal cremains. The Memory Pendants Collection Kit includes shipping materials that comply with USPS regulations (Publication 52, Sections462.2, and 463b) relating to the transportation of human cremated remains, powders and other dry materials.Back to top
19. How long does it take to receive my Memory Pendant memorial? We prefer to have two weeks to five weeks to finish your Memory Pendant,
however, most orders are completed within three weeks after we receive the
commemorative collection kit back from you. If you have a specific time frame
when you need your memorials, please let us know as soon as possible so that we
can go through our schedule and see if we can meet your request. Please be
advised that Linda will not, under any circumstances, compromise her reputation
by sending you a Memory Pendant that does not meet her exacting standards and
will not sacrifice quality over speed however, we will do everything we can to
meet your time frame. |
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Home About us Contact us Ordering Privacy Testimonials F. A. Q. Press release News Biography Grief site Pet grief L. Huffman Studio Our Boxers Site map Resources Link to us Web site designed exclusively for L. Huffman Studios established 1992 & Memory Pendants cremation keepsakes established 2003 & trademarked 8-14-2007. All contents are the sole property of L. Huffman Studios & cannot be duplicated in any way without written permission from the artist. Please contact Chuck Huffman for any questions regarding this web site. Date last updated 11/21/2011
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