1. Do you ship to all countries?
2. What is the shipping cost?
3. Can a
Memory Pendants be used on a bracelet?
4. Can I carry a
Memory Pendants in my pocket?
5. How do I know that you use the ashes that I send you?
6. How much ash is actually used in a Memory Pendants?
7. How long has Linda been an artist?
8. Do you guarantee Memory Pendants?
9. Do I get a discount if I order more pendants?
10. How do I care for my Sterling silver Memory Pendants?
11. What forms of payment do you accept?
12. There are other companies that advertise Memory Pendants. How do I know that
I am getting the original product?
13. Can
your silver pendants be engraved and do you do the engraving?
14. Do you have a catalog?
15. How are Memory Pendants filled and do I have to
do it myself?
16. What is a "collection kit"?
17. Do you do any wholesaling?
18. What are the postal requirements for sending cremation ash
through the United States mail system?
1. Do you ship to all countries?
We ship to all countries that allow jewelry to be imported through their customs. Please contact us before ordering to see if there are any restrictions that apply to your country. Singapore
is one country that does not allow jewelry imports. Australia, New Zealand, Canada & England do not have any restrictions on our jewelry. It
is suggested that you check with the customs department in your country to see
if there are any restrictions on jewelry bring imported into your country, if
there are no restrictions, please contact us with your findings so that we can
proceed with your order.
We now have a Memory Pendant Worry Stone that is not
considered jewelry by our customs department and should have no problem in being
shipped to those countries that have jewelry restrictions.
Please be advised that most countries have imposed
a VAT (value added tax) on the value of goods being imported into their country.
It is advisable to check and see how much this tax will add to your cost.
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2. What is the shipping cost?
The collection kit is sent to you by USPO First
Class Mail and your finished memorial is sent by Priority Mail. All shipping charges needed to send
the collection kit to you, back to us and the finished memorial to the customer are paid
for by us in the continental United States including Alaska and Hawaii we also
pay for any normal tracking fees & insurance fees when needed. We also allow
free postage to send the collection kit to Canada, however the delivery time
could be as long as 20 days. It is the
customer's responsibility to furnish the proper amount of postage when sending
the collection kit back to us. If you require
faster delivery, please check our page. All postage for International orders
are the responsibility of
the customer.
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3. Can a Memory Pendant be used on a bracelet?
As far as using one of the pendants as a charm on a bracelet, we
wouldn't recommend it. Not that it would break........you'd be surprised at
unbreakable (in most cases, without going to extreme measures) the glass is.
We've dropped the regular glass pendants on concrete several times (at outdoor
art shows) and haven't had them break. The problem is that as a charm, the glass
would probably become scratched. It would be hard to wear it in that manner
without it being banged around a lot and therefore, getting lots of scratches.
Most bracelets use glue to hold the glass "cab" in the bezel, we feel that this
is not a secure method for something of this importance and will not use glue
for any reason on our Memory Pendants. We have created a special
worry stone and also an
hanging memorial that can be hung on a
display stand if you prefer not to wear a pendant but still want to have a
memorial of your loved one or friend.
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4. Can I carry a Memory Pendants in my pocket?
A Memory Pendants can be carried in a pocket or used as a "worry stone" but we do not recommend carrying it with keys or other items that could scratch the glass. We
have added a Memory Pendants Worry Stone & a velvet carrying pouch
to our memorials for those that do not or can not wear jewelry.
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5. How do I know that you use the ashes that I send you?
Linda is an Internationally acclaimed oil painter and published cartoonist with
an over 30 year established reputation for quality art work. She established
L. Huffman Studios in 1993 with the thought in mind of applying the same honest
ethics to her dichroic glass jewelry that she had with her oil paintings and
cartooning. We have spent the last several years (since 2003) establishing
the credibility of Memory Pendants on the Internet. One dishonest or unreasonable action would destroy all that
we have worked for and achieved, and we have no intention of doing that. We take great pains to insure our customers that the ash & hair we put in their pendants is, without question, the ash & hair of their loved one that was sent to us. The responsibility of creating such a sacred keepsake is not taken lightly. We are totally committed to our goal. Please see our
About us page for more information.
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6. How much ash is actually used in a
Memory Pendants?
Linda only needs a very,
very small amount of ash for each pendant, enough to cover approximately a 3/32"
x 3/32" square, too much ash tends to create a somewhat "muddy" look in the
glass and is not acceptable to our standards. Since the ash is not uniform in consistency,
we request that you add at least a 1/4 of a teaspoon of ash to the vial when you send it back to us.
The remaining ash will be returned to you along with the finished memorial.
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7. How long has Linda been an artist?
Linda has been a professional artist since 1969
with over thirty years spent as an Internationally recognized and acclaimed oil
painter and several years as a published cartoonist. If you wish more information on her career, please check out her full biography here.
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8. Do you guarantee Memory Pendants?
All of Linda's art work & creations have a lifetime satisfaction guarantee and have a lifetime guarantee against breakage due to workmanship. We can not replace any item that has been misused or abused by the customer. Please refer to our
About us page for more information.
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9. Do I get a discount if I order more pendants?
Yes. If your order is over
$375.00 you will receive an automatic 10% deduction on the total amount of
your purchase.
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10. How do I care for my Sterling
silver Memory Pendants?
It’s important to take proper care of the special pendants. Take care to
protect your Memory Pendant from
coming in contact with abrasive materials. The pendants themselves are very
durable and any chance of breakage is extremely rare however, the glass can
scratch. Carefully
removing dirt and oils with a soft jewelry cloth is recommended to preserve the
surface. It is also recommend to have a jeweler professionally clean your silver Memory Pendant or
use a soft jewelry cloth when necessary. Proper cleaning and maintenance will preserve it’s
beautiful finish. This information applies to both the
cremation Memory Pendants and the keepsake Memory Pendants. We include a
small information form with each silver pendant. If you wish to purchase a
silver cleaning cloth, please see our accessories page.
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11. What forms of payment do you accept?
We accept Master Card, Visa, Discover Card and checks through our secure
shopping cart and over the telephone. We also give you the option of going
through PayPal where we accept Master Charge, Visa, Discover Card, American
Express & E-Checks. We do not have a mail in order form for the remittance of a
check or money order since our shopping cart will allow you the privilege of
paying by a personal check and further arrangements can be made to enclose an invoice
in your kit or you can send us a check or money order when you return the kit to
us.
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12. There are other companies that advertise
Memory Pendants. How do I know that I am getting the original product?
Check for Memory Pendants® with the
L. Huffman Studios logo. Linda established
Memory Pendants in Nov. 2003, researched the name, added Memory Pendants to www.huffmanstudios.com in Dec., 2003, established the
Memory Pendants web site in early 2004 and trademarked the Memory Pendants
name in August, 2007. All other companies that advertise
Memory Pendants are doing so in direct infringement of our trademark rights and are trying to do business using our established and highly respected name. If you are unsure, ask them if your
Memory Pendants is made by Linda Huffman or L. Huffman Studios.
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13. Can your silver pendants be engraved
and do you do the engraving?
Yes, the silver pendants
can be engraved, however since we do not have the equipment nor the experience,
we have elected to not engrave our pendants. You can take your silver pendant to
a trophy shop or jeweler who has the resources to do the engraving to your
satisfaction. Linda does stamp her name on the back of every silver pendant and
has recently re-positioned her stamp to allow extra room for engraving.
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14. Do you have a catalog?
Yes, we do have an online pdf catalog that you are welcome to copy however, we do not have a printed
catalog that we send out. Please contact us for a the
online catalog information.
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15. How are Memory Pendants filled and do I
have to do it myself?
The jewelry is created and designed by Linda
Huffman, professional artist. She
specially designs the pendant with a small amount of cremains fused directly
between the layers of glass or a lock of hair encased and viewed through a
viewing area in the back of the pendant. This process eliminates the need
for you to be faced with the aspect of handling the filling of the pendant
yourself and helps ensure that that moisture and other contaminants do not
enter the jewelry and that your loved one's ashes are safely sealed and
protected from loss since normal cremation/urn jewelry could come unscrewed or uncorked and
open accidentally.
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16. What is a "collection kit"?
Our "collection kit", which we send to you, consists of a selection form and a
small anti-magnetic vial which is needed in order for us to obtain a small
amount of cremains for your memorial pendant. You will have to handle placing a
small amount of cremains in the vial, however if this is something that you are
uneasy about doing or are unsure of, just call your local funeral home or
crematorium and they will be able to assist you with the vial.
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17. Do you do any wholesaling?
We work with several Funeral Homes, Crematoriums, Pet Crematoriums and
Scattering companies in the distribution of Memory Pendants. If you belong to or
own one of the aforementioned business, please contact Chuck Huffman at
425-252-2742 or use our contact form for
further information.
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18. What are the postal requirements for sending
cremation ash through the United States mail system?
Postal regulations exist only
for the transportation of human cremains, and as such, apply when mailing the
entirety of a cremated human body. There are no specific regulations regarding
the transportation of a small amount of human cremated remains.
Currently there are no written regulations regarding the shipment of animal
cremains. The Memory Pendants
Collection Kit includes shipping materials that comply with USPS regulations
(Publication 52, Sections 462.2, and 463b) relating to the transportation of
human cremated remains, powders and other dry materials.
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