Frequently Asked Questions
1. Do you ship to all countries?
2. What is the shipping cost?
3. Can a
Memory Pendants® be used on a bracelet?
4. Can I carry a
Memory Pendants® in my pocket?
5. How do I know that you use the ashes that I send you?
6. How much ash is actually used in a Memory Pendants®?
7. How long has Linda been an artist?
8. Do you guarantee Memory Pendants®?
9. Do I get a discount if I order more pendants?
10. How do I care for my Sterling silver "Memory
Pendants®"?
11. What forms of payment do you accept?
12. There are other companies that advertise Memory Pendants®. How do I know that
I am getting the original product?
13. Can
your silver pendants be engraved and do you do the engraving?
14. Do you have a catalog?
15. How are Memory Pendants filled and do I have to
do it myself?
16. What is a "collection kit"?
1. Do you ship to all countries?
We ship to all countries that allow jewelry to be imported through their customs. Please contact us before ordering to see if there are any restrictions that apply to your country. Singapore
is one country that does not allow jewelry imports. Australia, New Zealand, Canada & England do not have any restrictions on our jewelry. It
is suggested that you check with the customs department in your country to see
if there are any restrictions on jewelry bring imported into your country, if
there are no restrictions, please contact us with your findings so that we can
proceed with your order.
We now have a Memory Pendant® Worry Stone that is not
considered jewelry by our customs department and should have no problem in being
shipped to those countries that have jewelry restrictions.
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We ship all orders through the United States Post Office First class mail
delivery. All shipping charges are paid for by us in the continental United
States including Alaska and Hawaii we also pay for any
normal tracking fees & insurance fees when needed. If you require faster delivery, please check with us to see what additional postage charges would be needed.
We do allow a $5.00 total allowance on all International postage costs with all orders shipped by Priority First Class International Mail. The shipping and
handling cost for each mailing is approximately $15.00 with the customer paying
for the return of the kit to us.
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3. Can a Memory Pendant be used on a bracelet?
As far as using one of the pendants as a charm on a bracelet, we wouldn't recommend it. Not that it would break........you'd be surprised at unbreakable (in most cases, without going to extreme measures) the glass is. We've dropped the regular glass pendants on concrete several times (at outdoor art shows) and haven't had them break. The problem is that as a charm, the glass would probably become scratched. It would be hard to wear it in that manner without it being banged around a lot and therefore, getting lots of scratches. We have created a special oval pendant that can be hung on a display stand if you prefer not to wear a pendant but still want to have a memorial of your loved one or friend. To see the pendant & stand, please go to our options page.
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4. Can I carry a "Memory
Pendants®" in my pocket?
A "Memory
Pendants®" can be carried in a pocket or used as a "worry stone" but we do not recommend carrying it with keys or other items that could scratch the glass. We
have added a
Memory Pendants® Worry Stone & a velvet carrying pouch
to our memorials for those that do not or can not wear jewelry.
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5. How do I know that you use the ashes that I send you?
L. Huffman Studios has been in business since 1993 and we have spent the last 5 years establishing
the credibility of Memory Pendants® on the internet. One dishonest or unreasonable action would destroy all that, and we have no intention of doing so. We take great pains to insure our customers that the ash & hair we put in their pendants is, without question, the ash & hair of their loved one that was sent to us. The responsibility of creating such a sacred keepsake is not taken lightly. We are totally committed to our goal. Please see our "About us" page for more information.
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6. How much ash is actually used in a "Memory Pendants®"?
Linda only needs a very,
very small amount of ash for each pendant. Since the ash is not uniform in consistency,
we try to use a small piece of bone if available. We request that you add at least a 1/4 of a teaspoon of ash to the vial when you send it back to us.
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7. How long has Linda been an artist?
Linda has been a professional artist since 1969
with over thirty years spent as an Internationally recognized and acclaimed oil
painter and several years as a published cartoonist. If you wish more information on her career, please check out her full biography here.
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8. Do you guarantee "Memory
Pendants®"?
All of Linda's art work & creations have a lifetime satisfaction guarantee and have a lifetime guarantee against breakage due to workmanship. We can not replace any item that has been misused or abused by the customer. Please refer to our "About us" page for more information.
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9. Do I get a discount if I order more pendants?
Yes, 10%
if you order 4 to 6 pendants, 15% for 7 to 9 and 20% for any amount over 10.
It's O.K. to mix and match pendant styles and colors but we do request that all
pendants be shipped to the same address. If you want the pendants shipped to
different addresses please add $2.00 for each pendant to the discounted amount
and remember, we pay for all shipping charges & insurance fees (exceptions are
International orders where the customer will have to pay for the return of the
kit back to us & any other additional fees over the allowance of $5.00). We
suggest that you contact us by
e-mail to obtain the exact amount of discount & a special PayPal invoice to remit your payment as the PayPal link on our web site will not show what the discount is.
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10. How do I care for my Sterling silver "Memory Pendants®"?
It’s important to take proper care of the special pedants. Take care to
protect your Memory Pendant® from
coming in contact with abrasive materials. The pendants themselves are very
durable and any chance of breakage is extremely rare however, the glass can
scratch. Carefully
removing dirt and oils with a soft jewelry cloth is recommended to preserve the
surface. It is also recommend to have a jeweler professionally clean the silver Memory Pendant® or
use a soft jewelry cloth when necessary. Proper cleaning and maintenance will preserve it’s
beautiful finish. This information applies to both the
cremation Memory Pendants® and the keepsake Memory Pendants®. We include a
small information form with each silver pendant.
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11. What forms of payment do you accept?
We accept Master Charge, Visa, Discover Card, American Express & E-Check through PayPal
and we accept Master Card, Visa and Discover Card by telephone orders. We also
have a mail in order form for the remittance of a check or money order and
further arrangements can be made to enclose an invoice in your kit and you can send us a check or money order when you return the kit to us.
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12. There are other companies that advertise Memory Pendants®. How do I know that I am getting the original product?
Check for Memory Pendants® with the L. Huffman Studios logo. Linda established
Memory Pendants® in Nov. 2003, researched the name, added Memory Pendants® to www.huffmanstudios.com in Dec., 2003, established the
Memory Pendants® web site in early 2004 and trademarked the Memory Pendants®
name in August, 2007. All other companies that advertise
Memory Pendants® are doing so in direct infringement of our trademark rights and are trying to do business using our established and highly respected name. If you are unsure, ask them if your
Memory Pendants® is made by Linda Huffman or L. Huffman Studios.
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13. Can your silver pendants be engraved and do you do the engraving?
Yes, the silver pendants
can be engraved, however since we do not have the equipment nor the experience,
we have elected to not engrave our pendants. You can take your silver pendant to
a trophy shop or jeweler who has the resources to do the engraving to your
satisfaction. Linda does stamp her name on the back of every silver pendant and
has recently re-positioned her stamp to allow extra room for engraving.
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We have never developed a printed catalog because we feel that we can keep our
costs down by not spending the extra money that a printed catalog would cost and
since our Memory Pendants® are custom made, one-of-a-kind, unique memorials a
catalog would not do justice to Linda's art creations. For these reasons, we
have elected to let our web site act as our catalog.
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15. How are Memory Pendants filled and do I have to do it myself?
The jewelry is created and designed by a professional artist that
specially designs the pendant with a small amount of cremains fused directly
between the layers of glass or a lock of hair encased and viewed through a
viewing area in the back of the pendant. This process eliminates the need
for you to be faced with the aspect of handling the filling of the pendant
yourself and helps ensure that that moisture and other contaminants do not
enter the jewelry and that your loved one's ashes are safely sealed and
protected from loss since normal cremation/urn jewelry could come unscrewed or uncorked and
open accidentally.
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16. What is a "collection kit"?
Our "collection kit", which we send to you, consists of a selection form and a
small anti-magnetic vial which is needed in order for us to obtain a small
amount of cremains for your memorial pendant. You will have to handle placing a
small amount of cremains in the vial, however if this is something that you are
uneasy about doing or are unsure of, just call your local funeral home or
crematorium and they will be able to assist you with the vial.
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If you have any questions about our
Memory Pendants® that are not covered on our F.A.Q.'s page,
please e-mail us and we will get back to you within 48 hours or less.
L. Huffman Studios Everett, WA 425-252-2742 linda@huffmanstudios.com
"Quality art work since 1969"
Web site designed exclusively for L. Huffman Studios established 1992 &
Memory Pendants®
cremation keepsakes established
&
trademarked 8-14-2007. All contents are
the sole property of L. Huffman Studios & cannot be duplicated in any way without written permission from the artist. Please contact for any questions regarding
this web site.
Date last updated
03/23/2008