As soon as your order is
processed, we will send you a
pre-addressed collection kit containing a small vial and/or a lock of hair collection card, a
selection / confirmation form for each pendant ordered and a complete set of
instructions giving information
on how to confirm or change your choice of colors & styles, how much ash or hair
Linda needs & how to send the kit to us. As soon as we receive the kit back from
you, Linda will hand make your memorial to the specifications shown on the
selection form. Please allow at least 2 to 5 weeks for us to send the finished
pendant & any unused ashes and/or hair back to you however we will try to
complete the process sooner if possible.
If it is alright with you & if you feel comfortable
doing so, Linda would appreciate a copy of a photo or other information
about the person or pet being memorized either sent back with the
collection kit or e-mailed to us as it gives her more of a sense of the
life being commemorated as she works on the pieces.
sincerely strive to make this emotional decision a warm and comforting
experience for you and suggest that you
contact us if you have any questions regarding our ordering process or need
in a very personal manner and is
committed to helping you feel confident and satisfied with your final choice.
We would appreciate it very much if you could include your telephone number in
the e-mail in case the e-mail servers are down & we have to reach you by phone.